What are e-statements?

What are e-statements?
e-statements are an electronic delivery of your monthly or quarterly statements, which will take the place of your mailed paper statement.


How much does HSUCU's e-statement service cost?
There is no charge for HSUCU's e-statement service.


How do I sign up for e-statements?
To sign up for e-statements, simply log onto Internet Banking, click on the virtual branch tab at the top of the page, click on the e-statement link on the left of the page. Read the Terms & Conditions, enter your e-mail address and click Register.

How do I receive my e-statement?
To receive your e-statement, you log onto HSUCU Internet Banking, then click on the virtual branch tab at the top of the page, click on the view e-statement link on the left of the page.

Why did I have to give my email address to sign up?
The email address is needed to send an email notification that your statement is available on HSUCU Internet Banking.

Will my e-statement be on HSUCU Internet Banking if for some reason I don't receive my email notification?
Yes, your e-statement and email notification is independent of one another. If you do not receive your email notification, your e-statement will still be on HSUCU Internet Banking.

It is your responsibility to keep us up-to-date with your email address.


What do I need to view my e-statement on-line?
You will need Adobe Acrobat Reader to view your e-statement.


What if I don't have Adobe Acrobat Reader?
Adobe Acrobat Reader is free software that you can download. Click here to download.


How do I print my e-statement?
By using the Adobe Acrobat Reader toolbar, press the printer icon. You can either print the entire statement or just a particular page.
 

How do I save my e-statement?
Again using the Adobe Acrobat Reader toolbar, press on the diskette icon. You will then be asked where on your computer you would like to save it.

How long will my e-statement be available?
From the date that you sign up, your e-statement will be available every month or quarter. If you need a copy of a statement mailed to you for a specific period, please contact our Service Centre for further assistance at 1300 304 932, or by email at hsu@hsucu.com.au

What if I want to cancel my e-statement?
You can switch back to the paper version of your statement at any time. To cancel eStatememts simply log onto Internet Banking, click on the virtual branch tab at the top of the page, click on the e-statement link on the left of the page and then click on the Cancel Registration button. Click Proceed to cancel e-statements.

Can I have my e-statement email notification sent to more than one email address?
No, we can only send your e-statement notification to one email address.


How do I notify the credit union of my new email address?
To change your email address for e-statements simply log onto Internet Banking, click on the virtual branch tab at the top of the page, click on the e-statement link on the left of the page and then click on the Update Registered email address button. Enter your new email address and click Proceed.


Can my e-statement information be exported to other programs?
No, SGECU e-statements cannot be saved as a text file and imported into Microsoft Word or any other text program. HSUCU e-statements can only be saved as PDF files.

The “Get Statement” option under “Accounts” will allow you to download the previous months transactions as a Comma Delimited File, Quicken file, MYOB file or MS Money file.