Q: What is the minimum requirement for Members to access Internet Banking from their computer?
A : members will require as a minimum the following:
- Windows 98 or higher version
- Internet Explorer version 5.5 or greater, Netscape Navigator version 7.0 or greater, Opera 8.0, Mozilla FireFox 1.0, Mozilla 1.4. Mac users require Safari 1.0, Camino 0.8.2, Omni web 4
- 28-bit Cipher Strength encryption
- JavaScript/Active Scripting enabled
- 800 x 600 screen resolution
- Ad-blocking firewall settings or software to be disabled
- Pop-ups enabled.
Q: How should I configure my Browser’s security settings?
A: Our Internet Banking uses JavaScript and therefore requires JavaScript to be enabled.
To use Internet Banking your browser must
be instructed to accept cookies. Your browser may be set
to do this already, in which case you may be unaware that
cookies are being exchanged between our computers. If not,
you will probably receive messages from your browser asking
whether you want to accept cookies.
At the end of your session our application always removes any cookies we have placed on your PC. Be assured we do not use cookies for any purpose other than to monitor the status and integrity of your current session.
Internet Explorer 6
- Select ‘Tools’ – ‘Internet Options’ from the top of your browser window
- Select the ‘Security’ tab
- Select the ‘Internet’ icon and click the ‘Custom Level’ button
- Select ‘Medium’ security from the ‘Reset custom settings’ box OR
- Select the following settings from the settings list:
- Cookies – Allow cookies that are stored on your computer: ENABLE
- Allow per-session cookies (not stored): ENABLE
- Select the ‘Advanced’ tab in the Internet Option window
- Scroll to the ‘HTTP1.1 settings’ area and select the following settings”
- Use ‘HTTP 1.1: ENABLE (ticked)’
- Scroll to the ‘Security’ area and select the following settings:
- SSL 3.0: ENABLE (ticked)
- SSL2.0: ENABLE (ticked)
- Select the ‘Privacy’ tab
- Select ‘Default’ OR Select ‘Medium’, ‘Medium-high’ or ‘High’
Netscape 7.02 & Netscape 7.2
- Select the ‘Edit’ – ‘Preferences’ from the top of your browser window
- Expand the Privacy & Security menu from the ‘Preferences’ window
- Select ‘SSL’
- Ensure that both SSL version 2 & SSL Version 3 options are enabled.
- Expand the Advanced menu by selecting the ‘+’ next to the word ‘Advanced’
- Select ‘Cache’ – Click ‘Clear Memory Cache’ and click ‘OK’ to clear the cache
- Click ‘Clear Disk Cache’ and click ‘OK’ to clear the cache
If you require further information please consult the Help in your browser.
Errors
Problems connecting to online banking are generally due to your Internet Browser settings not being quite compatible with our secure site. The following messages show the most common errors and their solutions.
Q: After I enter my Member Number and Password, the screen gives a ‘timeout error’ message.
A: This can be remedied by altering the browser settings.
Click on Tools, then Internet Options. On the General tab, in the middle section ‘Temporary Internet files’, click on Settings. Alter ‘Check for newer versions of stored pages’ to the option – Every visit to the page. Click on OK, and OK.
Q: After I enter my Member Number and Password, the screen says 'Access Denied'?
A: You are entering the wrong password. If you enter this incorrectly three times, you will get a notice warning that you will be deactivated if you try again. Please call HSUCU
Direct on 1300 304 932 before you try again.
Q: After I enter my Member Number and Password, the screen says 'Host Communications Error'?
A: This indicates congestion between your computer and our secure data center and is usually cleared within a few minutes or so. Please leave for a few minutes and try again.
Q: After I enter my Member Number and Password, the screen says 'The server cannot find the url you requested' or "The page cannot be displayed"?
A: Your browser not accepting ‘cookies’ causes this. Internet Explorer 6 users, please check in Internet Options on the Privacy tab that this setting is either Medium or Medium High.
Q: After I enter my Member Number and Password, the screen says "CONNECTION EXPIRED you are now signed off. Click Ok to close this window"?
A: your browser not clearing the ‘cookies’ from a previous session causes this. See the Cookies section for more information. Internet Explorer 6 users, ensure that you have the latest security updates for your browser, available from Tools, Windows Update.
If you continue to have login problems, please check that you have the latest updates for your Internet browser and Operating System (Windows). These updates are recommended for your continued security and can be downloaded through Windows Update. Click on Start, Windows Update or open Internet Explorer and select Tools, Windows Update.
Alternately, you may wish to use an alternate Internet browser such as Netscape or FireFox.
If you are unsure of how to do this, please contact your PC maintenance service or the dealer from whom you purchased the PC.
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